Meet the Admin Team

Meet Lucy

Practice Manager & Director of Operations

Lucy brings over a decade of management and operational experience, with a focus on optimising organisational processes, enhancing efficiency, delivering exceptional patient care, and maintaining stringent CQC compliance within the private healthcare sector. She has a proven track record in team leadership and development, creating environments where staff are empowered to thrive and grow.

Her leadership experience includes key roles at 152 Harley Street, Pure Sports Medicine, and Parkvets Veterinary Hospital.

Outside of her professional life, Lucy is dedicated to maintaining her fitness and well-being, and enjoys traveling with her husband.

Lucy - Practice Manager & Director of Operations

Meet Sue

Business Manager

Sue is one of The Amara Clinic’s Patient Coordinators. She helps support each patient’s treatment journey and ensure it is as free from stress as possible. Sue was instrumental in implementing The Amara Clinic’s new software system, which is more patient friendly and helps the clinic run more efficiently. Sue is passionate about improving patient service and has helped facilitate delivery of HRT medication to our patients.

Sue has worked in women’s health for 22 years. She is a multi-talented all-rounder she is a qualified accountant, a Reiki Master, Kinesiologist and DNALife Practitioner. She was the founder and owner of Knowle Grange Health Spa until 2020.

Sue says, ‘Women need to have support with gynae, and menopausal issues and I am so delighted to be able to support the incredible expertise of the clinicians.’

Meet Alex

Patient Coordinator

With over 9 years of experience working at NHS GP surgeries in Groom Bridge and Hartfield Medical Centre, Alex is an essential part of our team. Known for her empathetic and caring nature, she takes great pride in ensuring that every patient feels welcomed and supported from the moment they walk through the door or call with a query. As the first point of contact for patients, Alex is always ready with a warm smile and a helpful attitude, making sure everyone’s needs are met with the highest level of care.

Outside of work, Alex enjoys staying active with spin classes, going on long walks, and spending quality time with her friends and family. A dedicated mother of three wonderful children, she balances her professional and personal life with grace and warmth.

Meet Erin

Patient and Marketing Coordinator

Erin brings a wealth of experience to her role as Patient and Marketing Coordinator, drawing from her background as an Account Manager at Benefit Cosmetics and her time as a Sales Consultant at AXA Health. Her work in these roles helped her develop exceptional skills in client relationship management, sales, and customer service, all of which she leverages in her current position.

Recently graduating with First-Class Honours in Business Management and Marketing from London South Bank University, Erin’s academic accomplishments complement her practical experience. Her passion for marketing and patient care is reflected in her dedication to her work and her meticulous attention to detail.

Outside of work, Erin enjoys traveling and spending time with friends and family. Known for her warm personality and strong work ethic, she is committed to ensuring the best possible experience for every patient and thrives on building meaningful connections with those she works with.

Erin - Patient and Marketing Coordinator

Meet Emily

Operations Coordinator

After moving to the UK four and a half years ago, Emily took on new roles, including working as a nanny and joining the intensive care team in London during the COVID-19 pandemic. This challenging experience reinforced her dedication to healthcare. Later, she relocated to Tunbridge Wells, where she supported patients through sensitive surgical journeys at an aesthetic clinic.

Now, as a mum to a two-year-old son and a military wife, Emily has established her own business as a freelance virtual assistant, specializing in lead generation and supporting patients through clinical pathways. Her expertise in patient care and operations has culminated in her current role as Operations Director at The Amara Clinic. Outside of her professional life, Emily enjoys Pilates and has a long-standing passion for dance, having danced from the age of three and taught it in Australia before relocating to the UK.

Balancing her career, motherhood, and military family life, Emily brings dedication and compassion to everything she does and is a valuable member of our team.

Meet Harriet

Credit Control

Harriet is a certified chartered accountant with over 13 years of experience in financial management, credit control, and bookkeeping. She has worked with many businesses, from start-ups and family-run companies to larger organisations, honing her expertise in maintaining smooth financial processes. At the Amara Clinic, Harriet is always happy to assist with any queries, ensuring clear communication and offering support wherever she can to help clients easily navigate their financial concerns.

Outside work, Harriet loves spending time in nature, hiking with her rescue dog Buzz, and travelling across the UK and Europe in her self-converted campervan.